4TM Customer Engagement » Social Media Marketing http://4tm-services.com Social Media Specialists for Conferences, Events and Campaigns Tue, 22 Jun 2010 22:10:23 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Social Media in Drumnadrochit http://4tm-services.com/2009/12/social-media-in-drumnadrochit/ http://4tm-services.com/2009/12/social-media-in-drumnadrochit/#comments Mon, 14 Dec 2009 06:27:55 +0000 Rene Looper http://4tm-services.com/?p=1457
  • Inverness Twestival This weekend in cities all over the world, people...
  • Prizes still coming in…. Some great donations still arriving for the raffle and...
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    • Related posts brought to you by Yet Another Related Posts Plugin.]]>     Social Media DrumnadrochitDoing presentations on Social Media takes me to some great places and today is no exception. Today I’m travelling down to Drumnadrochit at the shores of Loch Ness to present for an audience of the Drumnadrochit Chamber of Commerce. It’s only half an hour so can just touch on Facebook, Twitter, a little bit on YouTube and blogging.

    The presentation strats at 7pm at the Glenurquhart House Hotel, near Drumnadrochit, Loch Ness.

    Looking forward to it and will keep an eye out for the monster! ;)

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    ]]>     http://4tm-services.com/2009/12/social-media-in-drumnadrochit/feed/ 0     Socialnomics: Hitting the Nail on ROI http://4tm-services.com/2009/11/socialnomics-hitting-the-nail-on-roi/ http://4tm-services.com/2009/11/socialnomics-hitting-the-nail-on-roi/#comments Sun, 22 Nov 2009 20:49:05 +0000 David Sim http://4tm-services.com/?p=1367
  • Social Networks are for People, Not Brands From Steve Rubel’s Posterous blog, in describing the success, or...
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    • Related posts brought to you by Yet Another Related Posts Plugin.]]>     socialnomicsSocialnomics, who really know what they’re talking about as far as social media is concerned, have issued a new video.

    It provides a number of examples of companies achieving returns from social media… but also makes the point that customer focussed companies need to take it seriously. One slide stands out: What is the ROI on your phone?

    Of course we need to watch marketing spend, but tourism businesses in particular need to recognise they’re not providing rooms, or meals, or a fun afternoon. First and foremost they’re providing customer service and an amazing customer experience. The product and service features very important, but secondary.

    Here’s the video.

    www.youtube.com/watch?v=ypmfs3z8esI

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